In this program, Karina Alexanyan of Columbia University outlines the functions of interpersonal communication, instrumental, prevention, phatic, affective, and deceptive forms; introduces the theory behind interpersonal communication; and teaches how to increase the effectiveness of interpersonal interactions. Explaining that communication cannot be separated from context and that context can be as important to communication as the words spoken, Alexanyan explores the variables that define context, including situation, style, function, participants, body language, and conscious and unconscious assumptions and intentions. She considers the influences of group affiliation and diversity on interpersonal interactions; discusses such facets of nonverbal communication as body language, personal appearance, proxemics, paralanguage, haptics, and chronemics; examines listening and offers tips to improve listening effectiveness; and covers such interpersonal skills as relating, conflict management, responding to self-disclosure, giving and receiving feedback and enhancing communication with individuals from diverse backgrounds. The DVD includes vignettes that ilustrate effective and ineffective interpersonal interactions.

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